{"id":5577,"date":"2026-04-14T12:58:37","date_gmt":"2026-04-14T09:58:37","guid":{"rendered":"https:\/\/tinytreasures.ee\/?page_id=5577"},"modified":"2026-10-30T22:04:43","modified_gmt":"2026-10-30T20:04:43","slug":"tagastustingimused","status":"publish","type":"page","link":"https:\/\/tinytreasures.ee\/en\/tagastustingimused\/","title":{"rendered":"Refund &amp; Return"},"content":{"rendered":"<!-- gs-stylemanager -->\n\n\n<section class=\"wp-section alignfull ttlg-sec\">\n<div class=\"wp-content-wrap ttlg-inner\">\n<div class=\"ttlg-divider\" aria-hidden=\"true\">\n<span class=\"ttlg-divider-line\"><\/span>\n\n\n<svg class=\"ttlg-heart\" viewbox=\"0 0 24 22\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 21s-8.5-5.3-10.6-10C-.3 6.9 2.2 2 6.6 2c2.4 0 4.2 1.4 5.4 3.2C13.2 3.4 15 2 17.4 2c4.4 0 6.9 4.9 5.2 9C20.5 15.7 12 21 12 21z\"\/><\/svg>\n\n\n<span class=\"ttlg-divider-line\"><\/span>\n<\/div>\n\n\n<div class=\"ttlg-text\" data-gl-raw=\"text\">\n<h1 data-section-id=\"cjd1v8\" data-start=\"51\" data-end=\"85\">REFUND &amp; RETURN POLICY<\/h1>\n\n\n<h2 data-section-id=\"krt8hb\" data-start=\"87\" data-end=\"107\">1. General Information<\/h2>\n\n\n<p data-start=\"108\" data-end=\"339\">We want you to be happy with your purchase. As each product is handcrafted with care, we handle returns and refunds in a fair and transparent way.<br data-start=\"267\" data-end=\"270\" \/>This policy applies to all purchases made through our website.<\/p>\n\n<hr data-start=\"341\" data-end=\"344\" \/>\n\n<h2 data-section-id=\"1elxqf8\" data-start=\"346\" data-end=\"382\">2. Right of Withdrawal (EU Consumers)<\/h2>\n\n\n<h3 data-section-id=\"11w785k\" data-start=\"384\" data-end=\"404\">2.1 Standard Products<\/h3>\n\n\n<p data-start=\"405\" data-end=\"526\" class=\"translation-block\">If you purchase a <strong>non-personalized product<\/strong>, you have the right to withdraw from the contract within<strong> 14 days<\/strong> of receiving the goods.<\/p>\n\n\n<p data-start=\"528\" data-end=\"548\">To be eligible:<\/p>\n\n\n<ul data-start=\"549\" data-end=\"619\">\n<li data-section-id=\"bsw4s1\" data-start=\"549\" data-end=\"573\">The item must be unused<\/li>\n\n\n<li data-section-id=\"1c0us4c\" data-start=\"574\" data-end=\"619\">Returned in its original condition and packaging<\/li>\n<\/ul>\n\n<hr data-start=\"621\" data-end=\"624\" \/>\n\n<h3 data-section-id=\"eh0v05\" data-start=\"626\" data-end=\"660\">2.2 Personalized Products<\/h3>\n\n\n<p data-start=\"661\" data-end=\"724\" class=\"translation-block\">Most of our products are <strong>custom-made or personalized<\/strong>.<\/p>\n\n\n<p data-start=\"726\" data-end=\"774\" class=\"translation-block\">According to EU law, the right of withdrawal <strong>does not apply<\/strong> to:<\/p>\n\n\n<ul data-start=\"775\" data-end=\"890\">\n<li data-section-id=\"yqs0s\" data-start=\"775\" data-end=\"842\">Products made to the customer\u2019s specifications<\/li>\n\n\n<li data-section-id=\"zc3xxf\" data-start=\"843\" data-end=\"890\">Products clearly personalized<\/li>\n<\/ul>\n\n\n<p data-start=\"892\" data-end=\"991\" class=\"translation-block\">Personalized items  <strong>cannot be returned or refunded<\/strong> once production has started<\/p>\n\n<hr data-start=\"993\" data-end=\"996\" \/>\n\n<h2 data-section-id=\"1ugmk0e\" data-start=\"998\" data-end=\"1027\">3. Order Cancellation<\/h2>\n\n\n<p data-start=\"1028\" data-end=\"1136\">Orders may be cancelled <strong>before production begins<\/strong>.<br data-start=\"1074\" data-end=\"1077\" \/>Once production has started, cancellation is no longer possible<\/p>\n\n\n<p data-start=\"1138\" data-end=\"1168\">In exceptional cases, we may offer:<\/p>\n\n\n<ul data-start=\"1169\" data-end=\"1209\">\n<li data-section-id=\"wkkam3\" data-start=\"1169\" data-end=\"1193\">A partial refund<\/li>\n\n\n<li data-section-id=\"us2jrr\" data-start=\"1194\" data-end=\"1209\">Store credit<\/li>\n<\/ul>\n\n\n<p data-start=\"1211\" data-end=\"1229\">at our discretion.<\/p>\n\n<hr data-start=\"1231\" data-end=\"1234\" \/>\n\n<h2 data-section-id=\"k8azp\" data-start=\"1236\" data-end=\"1276\">4. Damaged or Defective Products<\/h2>\n\n\n<p data-start=\"1277\" data-end=\"1294\">If your item:<\/p>\n\n\n<ul data-start=\"1295\" data-end=\"1389\">\n<li data-section-id=\"ktctq3\" data-start=\"1295\" data-end=\"1318\">Arrives damaged<\/li>\n\n\n<li data-section-id=\"10c207e\" data-start=\"1319\" data-end=\"1342\">Has a manufacturing defect<\/li>\n\n\n<li data-section-id=\"36q73n\" data-start=\"1343\" data-end=\"1389\">Does not match the agreed customization<\/li>\n<\/ul>\n\n\n<p data-start=\"1391\" data-end=\"1451\" class=\"translation-block\">Please contact us within <strong>14 days of delivery<\/strong>.<\/p>\n\n\n<h3 data-section-id=\"fugb25\" data-start=\"1453\" data-end=\"1474\">How to report:<\/h3>\n\n\n<p data-start=\"1475\" data-end=\"1505\">Send an email including:<\/p>\n\n\n<ul data-start=\"1506\" data-end=\"1572\">\n<li data-section-id=\"i86291\" data-start=\"1506\" data-end=\"1527\">Order number<\/li>\n\n\n<li data-section-id=\"19dkr8q\" data-start=\"1528\" data-end=\"1552\">Description of the issue<\/li>\n\n\n<li data-section-id=\"1cjghe9\" data-start=\"1553\" data-end=\"1572\">Clear photos<\/li>\n<\/ul>\n\n<hr data-start=\"1574\" data-end=\"1577\" \/>\n\n<h3 data-section-id=\"1auvx29\" data-start=\"1579\" data-end=\"1597\">4.1 Resolution<\/h3>\n\n\n<p data-start=\"1598\" data-end=\"1624\">Depending on the situation, we will:<\/p>\n\n\n<ul data-start=\"1625\" data-end=\"1682\">\n<li data-section-id=\"yhkaa4\" data-start=\"1625\" data-end=\"1644\">Repair the item<\/li>\n\n\n<li data-section-id=\"1flc0jd\" data-start=\"1645\" data-end=\"1663\">Replace the item<\/li>\n\n\n<li data-section-id=\"1ugzkmn\" data-start=\"1664\" data-end=\"1682\">Issue a refund<\/li>\n<\/ul>\n\n\n<p data-start=\"1684\" data-end=\"1718\">at no additional cost to you.<\/p>\n\n<hr data-start=\"1720\" data-end=\"1723\" \/>\n\n<h2 data-section-id=\"drhmuj\" data-start=\"1725\" data-end=\"1785\">5. Returns Process (Non-Personalized Products)<\/h2>\n\n\n<p data-start=\"1786\" data-end=\"1815\">To return an eligible item:<\/p>\n\n\n<ul data-start=\"1817\" data-end=\"1964\">\n<li data-section-id=\"9uv2tq\" data-start=\"1817\" data-end=\"1891\">Contact us at <strong><a class=\"decorated-link cursor-pointer\" href=\"mailto:info@tinytreasures.ee\" rel=\"noopener\" data-start=\"1851\" data-end=\"1872\">info@tinytreasures.ee<\/a><\/strong> within 14 days<\/li>\n\n\n<li data-section-id=\"r1bbt0\" data-start=\"1892\" data-end=\"1921\">Wait for return instructions<\/li>\n\n\n<li data-section-id=\"1eq5j6l\" data-start=\"1922\" data-end=\"1964\">Send the item back in original condition<\/li>\n<\/ul>\n\n\n<h3 data-section-id=\"1iclysz\" data-start=\"1966\" data-end=\"1993\">Return shipping:<\/h3>\n\n\n<ul data-start=\"1994\" data-end=\"2090\">\n<li data-section-id=\"95af48\" data-start=\"1994\" data-end=\"2010\">Paid by the Customer<\/li>\n\n\n<li data-section-id=\"ilr4o3\" data-start=\"2011\" data-end=\"2090\">Non-refundable unless the return is due to our error<\/li>\n<\/ul>\n\n<hr data-start=\"2092\" data-end=\"2095\" \/>\n\n<h2 data-section-id=\"14m2dpd\" data-start=\"2097\" data-end=\"2117\">6. Refunds<\/h2>\n\n\n<p data-start=\"2118\" data-end=\"2348\">Refunds are processed after the returned item has been received and inspected<br data-start=\"2209\" data-end=\"2212\" \/>We will issue the refund within <strong>14 days<\/strong> of receiving the return<br data-start=\"2279\" data-end=\"2282\" \/>Refunds are made using the original payment method.<\/p>\n\n<hr data-start=\"2350\" data-end=\"2353\" \/>\n\n<h2 data-section-id=\"1tquwxd\" data-start=\"2355\" data-end=\"2387\">7. Non-Refundable Items<\/h2>\n\n\n<p data-start=\"2388\" data-end=\"2449\">The following cannot be returned or refunded:<\/p>\n\n\n<ul data-start=\"2450\" data-end=\"2575\">\n<li data-section-id=\"jacb0n\" data-start=\"2450\" data-end=\"2508\">Personalized or custom-made products<\/li>\n\n\n<li data-section-id=\"10u3nei\" data-start=\"2509\" data-end=\"2525\">Gift cards<\/li>\n\n\n<li data-section-id=\"kturuu\" data-start=\"2526\" data-end=\"2575\">Items damaged due to misuse<\/li>\n<\/ul>\n\n<hr data-start=\"2577\" data-end=\"2580\" \/>\n\n<h2 data-section-id=\"g8lzj1\" data-start=\"2582\" data-end=\"2605\">8. Product Condition<\/h2>\n\n\n<p data-start=\"2606\" data-end=\"2633\">Returned items must:<\/p>\n\n\n<ul data-start=\"2634\" data-end=\"2717\">\n<li data-section-id=\"1okurvm\" data-start=\"2634\" data-end=\"2654\">Be unused<\/li>\n\n\n<li data-section-id=\"5m0lnx\" data-start=\"2655\" data-end=\"2689\">Show no signs of wear<\/li>\n\n\n<li data-section-id=\"2q4iut\" data-start=\"2690\" data-end=\"2717\">Be in original packaging<\/li>\n<\/ul>\n\n\n<p data-start=\"2719\" data-end=\"2840\">We reserve the right to reduce the refund amount if the product has decreased in value due to handling beyond what is necessary.<\/p>\n\n<hr data-start=\"2842\" data-end=\"2845\" \/>\n\n<h2 data-section-id=\"1ymz1g\" data-start=\"2847\" data-end=\"2872\">9. Important Notes<\/h2>\n\n\n<p data-start=\"2873\" data-end=\"3111\">We recommend checking your order details carefully before confirming personalization<br data-start=\"2959\" data-end=\"2962\" \/>Small variations due to handmade production are not considered defects. Please review our terms and conditions.<br data-start=\"3054\" data-end=\"3057\" \/>Colors may appear differently depending on screen settings<\/p>\n\n<hr data-start=\"3113\" data-end=\"3116\" \/>\n\n<h2 data-section-id=\"um48qy\" data-start=\"3118\" data-end=\"3134\">10. Contact<\/h2>\n\n\n<p data-start=\"3135\" data-end=\"3205\" class=\"translation-block\">If you have any questions or need assistance: <br data-start=\"3171\" data-end=\"3174\">Email:<strong><a href=\"mailto:info@tinytreasures.ee\" target=\"_self\"> info@tinytreasures.ee<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".wp-section{display:flex;justify-content:center;flex-direction:column;align-items:center;padding-right:var(--wp--spacing--side, min(3vw, 20px));padding-left:var(--wp--spacing--side, min(3vw, 20px));padding-top:var(--wp--spacing--top, 0px);padding-bottom:var(--wp--spacing--bottom, 0px);margin-top:0px;margin-bottom:0px;position:relative;}.wp-content-wrap{max-width:100%;width:var(--wp--style--global--wide-size, 1200px);}.ttlg-sec{--has-theme-content-spacing:0;--theme-content-spacing:0px;--wp--spacing--side:24px;--wp--spacing--top:40px;--wp--spacing--bottom:72px;color:var(--theme-palette-color-3, #4E3A2F);font-family:var(--tt-font-body, 'Source Serif 4', serif);}.ttlg-inner{width:100%;max-width:760px;display:flex;flex-direction:column;align-items:center;gap:24px;}.ttlg-divider{display:flex;flex-direction:row;align-items:center;justify-content:center;gap:12px;}.ttlg-divider-line{display:block;width:72px;height:1px;background-color:var(--tt-gold-line, #D3B37A);}.ttlg-heart{width:16px;height:15px;fill:var(--tt-gold, #B68C3F);}.ttlg-text{width:100%;font-size:clamp(1rem, 0.97rem + 0.15vw, 1.06rem);line-height:1.75;color:var(--theme-palette-color-3, #4E3A2F);overflow-wrap:break-word;}@media (max-width: 767px){.ttlg-sec{--wp--spacing--side:16px;--wp--spacing--top:28px;--wp--spacing--bottom:48px;}.ttlg-inner{gap:18px;}}","footnotes":""},"class_list":["post-5577","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/pages\/5577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/comments?post=5577"}],"version-history":[{"count":5,"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/pages\/5577\/revisions"}],"predecessor-version":[{"id":5797,"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/pages\/5577\/revisions\/5797"}],"wp:attachment":[{"href":"https:\/\/tinytreasures.ee\/en\/wp-json\/wp\/v2\/media?parent=5577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}